9.00 |
Arrival and coffee |
9.30 |
Welcome Becky Munday, Chairman, IPM |
9.35 |
Introduction by Conference Chair David Cushman, The Social Partners David Cushman is a highly respected social media and marketing strategist, blogger and author. He has senior management experience, both agency and client side, and has advised UK Prime Minister David Cameron and the UK Cabinet Office on innovating using social media. His next book, The 10 Principles of Open Business, is due to be published this year. |
9.50 – 10.20 |
Key note speech: Running promotions on Facebook Luc Delany from Facebook will give an overview of Facebook's approach to advertising, marketing and new business models from a policy perspective. Luc will also talk about running promotions on Facebook and be around to answer questions through the day. Speaker: Luc Delany, European Policy Manager, Facebook Having worked in public policy across Europe for a number of years, Luc has been involved in many aspects of Internet regulation throughout his career including copyright, competition, liability, civil liberties, safety and security and
child protection online. |
10.20 – 10.45 |
ITV and Social TV ITV is at the forefront of the Social TV revolution, using social to harness the viewers’ appetite for more about their favourite programmes and stars, to create communities around its major TV properties and to develop new ways for marketers to talk to their audience. Speaker: Jon Block, Controller of Commercial Digital Products, Commercial & Online, ITV plc Having broken free from his background in coding and technology, Jon Block is now the acceptable face of geek at ITV. With a degree in Natural Sciences from Cambridge University and the Royal Television Society's Young Technologist of the Year Award, Jon was destined for a career in some back room, hidden away from the public. However, he now works in multi-platform product strategy and development, driving commercial innovation. This means everything from creating new interactive ad formats and dual-screen concepts to speaking publically about the exciting opportunities where TV and online converge. He also likes to write his own biography in the third person, which is, frankly, a bit odd. |
10.45 – 11.10 |
How social media impacts consumer choice Consumers are increasingly using Social Media to research companies and brands, only choosing those that meet their stringent demands. New research from GfK’s New Digital World report explores the growth of Considered Consumption and the influence of Social Media sites. Speaker: Joseph Staton, Director & General Manager, GfK Consumer Trends Joe joined GfK in 2010 to help develop their global consumer trend, forecasting and consumer insight offer across all markets. Prior to this, Joe worked for Experian in their customer insight and analytics team after a career largely spent in advertising with stints at JWT, Leo Burnett, Lowe and Havas in a variety of brand strategy, futuring and research roles. Joe has a real passion for understanding how consumer behaviours are evolving to help his clients measure, map and monitor new opportunities in the changing world. |
11.10 – 11.30 |
Coffee break |
11.30 – 11.55 |
Organic UK – Organic Naturally Different Social marketing has played a pivotal role in the Organic Trade Board’s compelling new through the line campaign, ‘Naturally Different’, bringing together advocates and leveraging all parties involved in the organic cause to drive genuinely meaningful conversations. Regular activity, including debates, give aways, caption competitions and PR stunts, spawned conversations on Facebook, Twitter and Mumsnet to help address the challenge of reigniting consumer demand for organic food and drink during a recession. Speakers: Catherine Fookes, Campaign Manager, Organic Trade Board Sophie Daranyi, Chief Executive, Haygarth
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11.55 – 12.20 |
Using Social to Influence Offline Behaviour Social media naturally lends itself towards making connections with consumers, building engagement and loyalty. But for brands to make the most of their social media content they need to make “more valuable connections” that measurably contribute to the bottom line. Coupons.com explores how FMCG brands and retailers are harnessing social content to influence in-store purchase behaviour. Speaker: Stuart Sankey, Sales Director, Coupons.com Ltd Stuart joined Coupons.com, the specialist provider of secure online coupon delivery services, in 2009, and works with FMCG brands to help them engage consumers and motivate shoppers across multiple digital touch-points, including Coupons.com's pre-shopping website, www.beforeIshop.co.uk. Stuart has held various roles in the promotional marketing industry, including co-founding a specialist Partnership Marketing agency. |
12.20 – 12.45 |
IRN-BRU – from one Tweet to 1 million views in a month IRN-BRU and its digital agency Blonde handed the YouTube link to the brand's latest ad exclusively to a single fan to launch on Twitter. From a single post to 300 followers they tracked the progress of the link across Twitter as the film received over 1 million views in the following four weeks. Speakers: Martin Steele, Senior Brand Manager, IRN-BRU Phil Adams, Managing Partner, Blonde Phil is Planning Director at Blonde, a digital agency that provides ingenious solutions to commercial problems for clients such as Royal Mail, Open University, Nando's and Skyscanner. Phil has worked with commercial ideas for a quarter century. At BBH and The Leith Agency he made ads for the likes of Shell, Cadbury, Honda, Standard Life and Grolsch. For the last six years he has been developing digital comms and social media strategy for Blonde clients including Maxxium UK, Royal Mail and IRN-BRU.
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12.45 – 13.45 |
Lunch |
13.45 – 14.10 |
Understanding and managing the financial risks associated with Social Media promotions On the one hand, Social Media is brilliant for the promotions industry because it allows brands to engage consumers and build a community. On the other hand, Social Media can be a brand’s worst nightmare – particularly if an offer goes viral in the wrong way. Bringing Social Media into the promotions mix can certainly deliver a loyal fan base cost-effectively – but it is not without its risks, and it can become tricky to forecast promotional costs because you can never be sure just who will be responding to an offer. But working out the risks in advance is the first step to managing them sensibly. Speaker: Ed Gray, Client Services Director, VCG The PromoRisk People
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14.10 – 14.40 |
Guidelines for running promotions on Facebook For the past 18 months, the IPM has been working with Facebook to ensure that the social media site’s rules for running promotions are legal and CAP Code compliant. Ruth has taken the lead on the project, and has also been working with Facebook to develop promotional guidelines to help brands and agencies run better promotions using the Facebook platform. She has also been surveying agency members on their experiences of using Facebook. Speaker: Ruth Hobbs, Legal Consultant, IPM Legal Advisory Service
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14.40 – 15.10 |
Panel: The challenges of measuring social Three experts (Richard Bussy from GfK, Jamie Robinson from We Are Social and Craig Lawrie from Initials) explore the issues involved in accurately tracking social media interactions and how they affect consumer behaviour. Richard is a Digital Consultant in GfK's Digital Market Intelligence team. He works across GfK's Digital Research portfolio but retains a specific focus on social media, and how insights extracted from social channels can add value to GfK's clients. He has previously worked at ICM and TNS and has written widely on consumer confidence and consumer attitudes and behaviours with regards to social media, and the implications for marketers.
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15.10 – 15.40 |
Coffee |
15.40 – 16.05 |
How social, mobile and shopper marketing can deliver the engaged customer Alex will share key insights with the audience on how brands engage with their customers, as well as looking at some of Sponge’s case studies from brands including Bacardi, before exploring how social and mobile together will revolutionise Shopper Marketing, including practical steps on how brands and retailers can leverage stronger customer relationships. Speaker: Alex Meisl, Chairman, Sponge Alex co-founded Sponge, the UK's most successful and longest established mobile agency, in 2002. Sponge delivers mobile strategy and insight, mCRM, mobile sites and applications for clients including Adidas, Autotrader, Barclays, Coca Cola, Dyson, McDonalds, Orange and Unilever across Europe and Africa. He has a wealth of experience in digital services for agencies/brands, media groups and mobile operators and is currently UK Chairman of the Mobile Marketing Association as well as a board director of the IPM. |
16.05 – 16.25 |
Social's status in 2020 Drawing on the Future Foundation’s Beyond 2020 programme, which articulates future operating contexts for a range of sectors against longer term horizons, Pippa will explore potential future directions for the world of social media. Tracking a day in the life of the 2020 consumer, she will present future scenarios for consumer engagement with – and brand applications of – social platforms and technologies. As themes such as data exchange, digital personalisation, Machine-2-Machine networks and social capital collide, how does the future landscape for social media look? Speaker: Pippa Goodman, Commercial Director, The Future Foundation Appointed as Commercial Director in April 2011, Pippa is focused on business development for the Future Foundation across the UK and international markets. She also works closely with clients such as Asda, John Lewis, Tesco, Waitrose, Centrica and E.On on the strategic application of nVision trend insight. Pippa joined the Future Foundation in 2008 as Account Director – Retail and Leisure, with responsibility for delivery of ongoing trend services and consultancy for clients in these sectors. In this role, she delivered consultancy projects exploring the future of: promotional marketing, the home, multi-channel retail, and cinema. Pippa is a regular speaker at industry and client conferences across the retail and leisure sectors. Prior to joining the Future Foundation, Pippa spent 15 years applying consumer and business trends to enhance clients' positioning and communications across diverse markets including retail, property, food and drink, travel, healthcare and education. Previously with The Engine Group - as a director at Mandate Communications - Pippa has also worked with London Business School and international consultancy Fleishman-Hillard. |
16.25 – 16.40 |
Chair’s round-up |
16.40 – 16.50 |
IPM sign off |